Where we ship
We ship throughout mainland Spain and mainland Portugal. We do not currently reach the Balearic Islands, the Canary Islands, Ceuta, Melilla or the Portuguese islands. If your address is in one of those areas, email us at info@bobgrow.com before ordering and we will tell you whether there is an alternative.
Carrier and delivery times
We ship with ASM/GLS. Orders arrive within 24 to 72 working hours from leaving our warehouse. As soon as the order ships you receive a tracking number and a link to follow it on the carrier's website.
Deliveries are made on working days, roughly between 10:00 and 19:00. The first attempt is within the first 24 hours; if nobody is there, the carrier tries to reach you by phone and repeats delivery at 48 and 72 hours. You can also ask for the parcel to be left at your nearest GLS depot or at a pick-up point, either during checkout or directly with GLS while the order is in transit.
Shipping costs
- Free shipping on orders from €50.
- Below €50, shipping is calculated in the cart and shown before you confirm the order.
- 50 L substrate sacks: the only exception. As each one weighs over 10 kg, they carry a €4 surcharge per sack, whether or not free shipping applies to the rest of the order.
Discreet packaging
All parcels ship in plain packaging, with no logos or visible reference to the contents. Fragile items are protected for transport.
International shipping
We are based in Spain and focus on the domestic market, with mainland Portugal already included. For any other destination, ask us first through the contact form or at info@bobgrow.com: we check feasibility and cost and quote you the best rate we can find.
In principle we can ship to European Union countries and some Latin American ones, provided the law of the destination country allows trade in the items ordered. With cannabis seeds we check case by case and do not ship to countries where possession or trade is illegal.
For international orders we do not cover customs charges, seizure of goods by the authorities, or returns. Nor are we liable if a product sold in Spain is later exported by the customer and this causes problems at the border or with the destination country's law.
If there is a problem with delivery
Check the parcel on arrival. If it is damaged, note it on the carrier's delivery note and write to info@bobgrow.com within 72 hours with your order number and photos.
For exchanges, returns and withdrawal, see the Returns and withdrawal page.